The Benefits of Support Engineering

When I thought of being a software developer, I thought of writing features. And I do write features. But as both the newest and most junior member of my team, one of the ways I can contribute is by freeing up the other developers to have more uninterrupted time to work on their own features. This means handling some of the day to day bugs that come in so they don’t have to. This means ops tasks. This means sleuthing through the logs to see what caused a timeout.

I don’t want to be a support engineer. I don’t want to be a DevOps engineer. I don’t want to be those…